Customer Service : 09.00 - 17.00 Phone : 26930 25602

PRODUCT RETURNS

    RETREAT RESULTS

    If you withdraw from this Agreement, we will refund you without delay and in any event within 14 days of the date we learned of your withdrawal, all payments we have received from you, including delivery costs (except from any additional delivery costs incurred in the original place of delivery if you have chosen another delivery method than the basic and least expensive method we offer). The refund will be made using the same payment method you used for the original transaction. In any case, you will not be charged for this refund. Without prejudice to the foregoing, we may, however, withhold the return either until we receive all the products back or until we have evidence that you have returned the products, whichever comes first.

    DEFECTIVE PRODUCT RETURN

    The following applies to defective product returns:

    If you find that the product you ordered does not, at the time of delivery, comply with the terms of the Contract, you should contact us immediately by calling us at +30 2693025602 and we will provide further instructions. actions. You can deliver it to the courier company that we will ship to your home. You must return the product along with the receipt you received when you delivered the product. We will carefully review the returned product and will notify you by e-mail within a reasonable time if you are eligible for a refund or replacement (if applicable). Refunds or replacement of the product will take place as soon as possible and in any case within 14 days of the day we have confirmed by email that you are entitled to a refund or replacement of the defective product. In the case of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable costs incurred in returning the product. Your refund will be made the same as the purchase payment.

    Your legal rights under applicable law are not affected.

    DIFFERENCE

    Earlier Violation If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products within the prescribed time we will notify you by e-mail to let us know if you wish, under these conditions, AVS GROUP bears no responsibility for any situation beyond its own responsibility and will do its utmost to serve you humanely.

    In cases where you have placed an online order and upon receipt you find that any (or any) of the total order is missing, please contact us, to arrange all the details required and to send you the goods you did not receive. additional charge.

    Modification of the terms of this Agreement - www.morenaspain.gr reserves the right to modify or revise the terms and conditions of the trades.

    In case of non-delivery of the ordered goods (and if there has been an unjustifiably long time since the order was placed), please contact a representative of www.morenaspain.gr. For your best and fastest service, we would like to advise you order sent to the e-mail address you stated when ordering.